These Terms and Conditions govern use of the Zayn Law Ltd website and the purchase or provision of our UK immigration advisory services, including services ordered through our WooCommerce checkout. They should be read together with any client care letter, engagement letter, fee quote, Privacy Policy and Complaints Procedure that applies to your matter.
If there is a conflict between these website terms and a signed or expressly accepted engagement letter for a particular matter, the engagement letter will normally take priority for that matter, subject to applicable law.
| Organisation | Zayn Law Ltd |
| Address | Unit B, 55 Mile End Road, London, England, E1 4TT |
| Telephone | 07551249569 |
| info@zaynlaw.com | |
| Alternative email | wh@zaynlaw.com |
1. About us
Zayn Law Ltd provides UK immigration advisory services from Unit B, 55 Mile End Road, London, England, E1 4TT. You can contact us at info@zaynlaw.com or 07551249569. We are independent of the Home Office, UK Visas and Immigration, embassies and other government bodies.
2. Scope of our services
The services described on our website may include sponsor licence support, work and business immigration, student and temporary routes, visitor applications, leave to remain, settlement, nationality-related services and related immigration advisory work. The precise work included in a service is determined by the service description and any written engagement confirmation issued for your matter.
A website description is general information and does not by itself amount to personalised immigration advice for your circumstances.
3. When an engagement begins
Placing an online order or making payment does not by itself require us to accept instructions. An engagement begins when we confirm acceptance of the matter, complete any required identification, conflict, regulatory or compliance checks, and provide or agree the relevant scope of work. If we cannot accept a matter and no substantive work has begun, we will arrange an appropriate refund of the professional fee paid.
4. Your responsibilities
Provide complete, accurate and truthful information and documents.
Tell us promptly about changes in your circumstances, contact details, immigration status or other facts relevant to the matter.
Review documents and information we send to you and raise any errors or concerns promptly.
Meet deadlines and provide requested documents in sufficient time.
Attend appointments, interviews or biometric enrolment where required.
Pay agreed professional fees and any separate government or third-party fees when due.
Do not ask us to submit information or documents that are false, misleading, altered or fraudulent.
We may decline or stop acting where continuing would breach law, regulation, professional obligations or trust required for the adviser-client relationship, subject to any duties we owe at that time.
5. Professional fees
Our website may offer immigration services at a fixed professional fee. The amount displayed for a WooCommerce service product is the professional fee charged by Zayn Law Ltd for the stated scope of work, unless clearly stated otherwise.
At the date of these terms, the firm’s published fee scale states that Zayn Law Ltd is not VAT registered, so VAT is not added to the professional fees shown. If our VAT status changes, any VAT properly chargeable will be disclosed before payment or in the relevant engagement documentation.
6. Home Office and third-party fees
Home Office, UK Visas and Immigration, biometric, priority-service, translation, interpretation, expert, courier and other third-party charges are separate from our professional fee unless expressly stated otherwise.
Where our service page shows a Home Office fee, that amount is provided for information and may change. It is not added to the WooCommerce professional-fee total and is not collected by Zayn Law Ltd on behalf of the Home Office unless we expressly confirm a different arrangement in writing. You remain responsible for checking and paying the correct government fee when required.
7. Online orders and payment
Online service orders are processed using WooCommerce and the payment methods made available at checkout.
You must ensure the billing and contact information you provide is accurate.
A payment confirmation means the payment has been processed; it does not guarantee that an immigration application will succeed or that we have completed all onboarding checks.
We may contact you after payment to obtain information, documents, identification or instructions required before work can begin.
If a payment is reversed, charged back or fails, we may pause work until payment arrangements are resolved, subject to applicable law and professional obligations.
8. Cancellation, cooling-off rights and refunds
If you are a consumer and enter into a service contract online, by telephone or away from our premises, you may have a statutory 14-day cancellation right. Your statutory rights are not affected by these terms.
If you expressly ask us to begin work during a statutory cancellation period and then cancel before the service is fully completed, you may be required to pay a proportionate amount for work properly carried out up to cancellation, where the law permits. If the service has been fully performed after your express request and acknowledgement, the statutory right to cancel may end.
Separate from statutory cancellation rights, the firm’s current fee scale states that where a client withdraws an immigration case, work already undertaken may be charged at £50 per hour. Any amount retained, invoiced or refunded will be calculated fairly by reference to work actually carried out, the agreed scope, applicable law and any engagement letter.
Government and third-party fees are subject to the refund rules of the organisation that received them and may not be refundable by us.
9. No guarantee of outcome
Immigration decisions are made by the Home Office or another competent authority. We cannot guarantee that an application, sponsor licence, review, appeal-related step or other immigration outcome will be successful. Any assessment of prospects is an informed professional view based on information available at the time, not a promise of success.
We also cannot guarantee Home Office processing times, appointment availability, policy changes, priority-service availability or action by third parties.
10. Changes in immigration law and policy
UK immigration law, Immigration Rules, guidance, fees and procedures can change at short notice. Website content may therefore become outdated. Where you instruct us, we will assess your matter using the law and guidance relevant at the appropriate time, but you should not rely on an old website page as a substitute for current advice.
11. Website information
We aim to keep website information accurate and useful, but it is provided for general information and may not address your individual circumstances. Nothing on the website creates a guarantee, warranty or representation about a particular immigration outcome.
12. Intellectual property
Unless otherwise stated, website text, branding, layouts, graphics and original materials belong to Zayn Law Ltd or are used with permission. You may view and print reasonable extracts for personal use. You must not reproduce, publish, sell, scrape or commercially exploit substantial parts of the website without permission, except where law permits.
13. Third-party links and services
Our website may link to GOV.UK, the Home Office, regulators, payment providers or other third-party websites. We are not responsible for the availability, security, accuracy or content of third-party sites, and their own terms and privacy policies apply.
14. Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude.
Subject to the previous paragraph, we are responsible for losses that are reasonably foreseeable and caused by our breach of contract or failure to exercise reasonable care and skill. We are not responsible for losses caused by inaccurate, incomplete or late information supplied by you or a third party, changes in law or policy outside our control, Home Office decisions, or failures of third-party systems that are outside our reasonable control, except where the law provides otherwise.
15. Events outside our reasonable control
We will not be responsible for delay or failure caused by events outside our reasonable control, such as outages, cyber incidents, strikes, public emergencies, government-system failures or severe disruption, but we will take reasonable steps to reduce the impact where possible.
16. Complaints
If you are dissatisfied with our service, please use our Complaints Procedure. You may also have the right to complain to the Immigration Advice Authority (IAA).
IAA complaint information: gov.uk/find-an-immigration-adviser/complain-about-an-adviser
17. Privacy
We process personal information in accordance with our Privacy Policy and applicable UK data protection law. Please read the Privacy Policy before sending sensitive documents through the website or placing an order.
18. Governing law and jurisdiction
These website terms and any non-contractual obligations arising from them are governed by the law of England and Wales. If you are a consumer, you retain any mandatory rights to bring proceedings in another part of the United Kingdom where applicable. Nothing in this clause restricts rights that cannot lawfully be restricted.
19. Changes to these terms
We may update these terms to reflect changes in our services, law, regulation or website functionality. The version published on the website at the relevant time will apply, subject to any separate engagement terms already agreed for an existing matter.